VelmorianBridge respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Gijomo Pte Ltd (“VelmorianBridge”, “we”, “our”, or “us”) collects, uses, stores, and protects information when you access or use our website, products, and services.
By using VelmorianBridge, you acknowledge and agree to the practices described in this Privacy Policy.
- Information We Collect
We may collect information that you provide directly when using our platform, including:
- Name
- Email address
- User ID
- Character ID
- Server information
- Region information
- Platform information
- Order information
- Customer support communications
We may also collect technical information relating to your interaction with our website and services.
- How We Use Information
Information collected through VelmorianBridge may be used for purposes including:
- Processing and fulfilling orders;
- Delivering purchased products and services;
- Providing customer support;
- Managing customer enquiries;
- Improving website functionality and user experience;
- Maintaining platform security and reliability;
- Complying with legal and regulatory obligations;
- Preventing misuse of our services.
We only use information for legitimate business and operational purposes.
- Order Processing and Service Providers
To provide our services, certain information may be shared with trusted service providers that assist with:
- Payment processing;
- Product fulfillment;
- Customer support;
- Website hosting;
- Technical infrastructure;
- Service operations.
Such providers are expected to handle information in accordance with applicable privacy and security standards.
- Cookies and Website Technologies
VelmorianBridge may use cookies and similar technologies to:
- Improve website performance;
- Remember user preferences;
- Understand website usage patterns;
- Enhance user experience;
- Maintain platform functionality.
Most web browsers allow users to manage cookie preferences through browser settings.
Disabling certain cookies may affect website functionality.
- Information Security
VelmorianBridge implements reasonable administrative, technical, and operational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
While we strive to protect information, no method of transmission or storage can be guaranteed to be completely secure.
- Data Retention
We may retain personal information for as long as reasonably necessary to:
- Provide services;
- Manage customer relationships;
- Maintain operational records;
- Resolve enquiries and support requests;
- Comply with legal, regulatory, or operational requirements.
When information is no longer required, it will be securely deleted, anonymized, or otherwise disposed of where appropriate.
- Third-Party Websites and Services
Our website may contain links to third-party websites, games, publishers, platforms, or services.
VelmorianBridge is not responsible for the privacy practices, content, or policies of third-party websites or services.
Users should review the privacy policies of any third-party services they choose to access.
- International Users
VelmorianBridge may serve customers located in different countries and regions.
By using our platform, you acknowledge that information may be processed and stored in jurisdictions where our service providers, infrastructure providers, or business operations are located.
- Your Rights
Subject to applicable laws and regulations, you may have rights relating to your personal information, including the right to:
- Request access to personal information;
- Request correction of inaccurate information;
- Request updates to personal information;
- Request information regarding how personal information is used.
Requests will be reviewed and handled in accordance with applicable legal requirements.
- Children’s Privacy
VelmorianBridge does not knowingly collect personal information from individuals where prohibited by applicable law.
Where a parent or legal guardian believes that personal information has been submitted inappropriately, they may contact us for assistance.
- Policy Updates
VelmorianBridge reserves the right to update or modify this Privacy Policy at any time.
Any updates will be published on this page and become effective upon publication unless otherwise stated.
Continued use of the platform after updates are published constitutes acceptance of the revised Privacy Policy.
- Contact Information
Gijomo Pte Ltd
Operating Brand: VelmorianBridge
Email: cs@velmorianbridge.com
If you have questions regarding this Privacy Policy or how your information is handled, please contact our support team using the email address above.
By using VelmorianBridge, you acknowledge that you have read, understood, and agreed to this Privacy Policy.
