DELIVERY POLICY
At VelmorianBridge, we aim to provide a fast, reliable, and enjoyable experience for gamers. This Delivery Policy explains how digital products are delivered through our platform.
By placing an order, you acknowledge and agree to the terms outlined in this Policy.
1. Digital Delivery
VelmorianBridge provides digital gaming products and services, including but not limited to:
• Game top-ups• Game credits• Digital point cards• Gaming subscriptions• In-game content• Digital gaming products and services
All products are delivered electronically.
No physical products are sold, shipped, or delivered through the platform.
2. Delivery Methods
Depending on the product purchased, delivery may occur through one or more of the following methods:
• Direct crediting to a game account• Delivery of a digital code• Delivery of a digital point card• Subscription activation• In-game content activation• Other electronic delivery methods supported by the relevant publisher or platform
Delivery methods may vary according to the product, publisher, or service provider.
3. Information Required for Delivery
Certain products may require customers to provide information such as:
• User ID• Character ID• Server• Region• Platform• Other account-related information required for fulfillment
Customers are responsible for ensuring that all information submitted during checkout is accurate and complete.
VelmorianBridge is not responsible for delivery issues resulting from inaccurate or incomplete information provided during the ordering process.
4. Delivery Timeframes
Most orders are processed and delivered shortly after successful payment confirmation.
However, delivery times may vary depending on:
• Publisher availability• Platform maintenance• Service interruptions• Network conditions• System performance• Product availability
Delivery timeframes displayed on the website are estimates only and should not be considered guaranteed delivery commitments.
5. Delayed Orders
Occasionally, delivery may take longer than expected due to circumstances beyond our reasonable control.
If your order has not been delivered within a reasonable period, please contact our support team with your order details for assistance.
Our team will review the order status and provide an update where available.
6. Delivery Completion
An order will generally be considered delivered when:
• The purchased credits have been successfully credited to the designated account;• A digital code has been successfully issued;• A subscription has been activated;• Digital content has been made available to the customer; or• Fulfillment has been completed through the applicable delivery method.
7. Product Availability
Certain products may be temporarily unavailable due to publisher requirements, maintenance activities, service updates, or other operational factors.
Where a product becomes unavailable after an order has been placed, VelmorianBridge will work to provide an appropriate resolution where possible.
8. Third-Party Services
Delivery of certain products may depend on third-party gaming platforms, publishers, developers, or service providers.
VelmorianBridge is not responsible for delays, interruptions, maintenance periods, account restrictions, or service availability issues arising from third-party platforms.
9. Order Records
VelmorianBridge maintains order and fulfillment records for operational, customer support, and service management purposes.
These records may include order details, delivery status, fulfillment confirmations, and related transaction information.
10. Customer Support
If you experience any issues relating to delivery, please contact our support team and provide:
• Order number• Email address used for the order• Product purchased• Description of the issue
Providing complete information helps us review and resolve enquiries more efficiently.
11. Changes to This Policy
VelmorianBridge reserves the right to update or modify this Delivery Policy at any time.
Any updates will be published on this page and become effective upon publication unless otherwise stated.
12. Contact Information
Gijomo Pte Ltd
Operating Brand: VelmorianBridge
Email: cs@velmorianbridge.com
For questions regarding delivery, fulfillment, or order status, please contact our support team through the email address above.
By placing an order through VelmorianBridge, you acknowledge that you have read, understood, and agreed to this Delivery Policy.
