Refund & Cancellation Policy

At VelmorianBridge, we are committed to providing a smooth and reliable experience for gamers. As all products available on our platform are delivered digitally, this Refund & Cancellation Policy outlines the circumstances under which cancellations and refunds may be considered.

By placing an order through VelmorianBridge, you acknowledge and agree to this Policy.

1. Digital Products

VelmorianBridge provides digital gaming products and services, including but not limited to:

  • Game top-ups
  • Game credits
  • Gaming subscriptions
  • In-game content
  • Digital gaming products and services

All products are delivered electronically. No physical products are sold or shipped.

2. Customer Responsibility

Customers are responsible for verifying all order information before completing a purchase.

This includes, where applicable:

  • Game title
  • User ID
  • Character ID
  • Server
  • Region
  • Platform
  • Product selection
  • Quantity

VelmorianBridge is unable to guarantee successful fulfillment where incorrect information is provided during checkout.

3. Cancellation Requests

Orders may only be eligible for cancellation before processing or delivery has begun.

Once an order has entered processing, delivery, activation, redemption, or account crediting stages, cancellation requests may no longer be possible.

Submission of a cancellation request does not guarantee approval.

4. Refund Eligibility

Refund requests may be reviewed under the following circumstances:

  • The purchased product cannot be delivered;
  • A duplicate payment was successfully processed for the same order;
  • A technical issue prevents completion of the order;
  • The purchased product becomes unavailable prior to delivery;
  • An order is cancelled by VelmorianBridge before fulfillment.

Each request will be reviewed based on the order details, delivery status, and available records.

5. Non-Refundable Situations

Refunds will generally not be available in the following situations:

  • The product has been successfully delivered;
  • The product has been activated or redeemed;
  • Game credits have been credited to the designated account;
  • Incorrect User ID, Character ID, Server, Region, Platform, or account information was provided;
  • The customer selected the wrong product;
  • The customer no longer requires the product after purchase;
  • The customer changes their mind after successful delivery;
  • The product was purchased for an incorrect game, region, server, or platform.

6. Delivery Records

VelmorianBridge maintains order records and delivery information for operational and customer support purposes.

Where available, order records, delivery confirmations, transaction records, publisher acknowledgements, and system-generated confirmations may be used to determine whether a product has been successfully fulfilled.

7. Processing of Approved Refunds

Where a refund request is approved, the refund will be issued to the original payment method used for the purchase.

Refund processing timelines may vary depending on the payment provider, card issuer, bank, or payment method involved.

The time required for refunded funds to appear in a customer’s account is determined by the relevant financial institution or payment provider.

8. Promotional Purchases

Products purchased during promotional campaigns, limited-time offers, bundles, special events, or discounted sales may be subject to additional conditions.

Unless otherwise specified, successfully delivered promotional purchases are generally not eligible for refund.

9. Product Availability

Product availability may change due to publisher requirements, platform updates, maintenance activities, or service availability.

If a purchased product becomes unavailable before fulfillment, VelmorianBridge may provide a suitable resolution, which may include replacement, alternative fulfillment, account credit (where available), or refund, as appropriate.

10. Contacting Support

If you experience an issue with your order, please contact our support team as soon as reasonably possible.

To help us assist you efficiently, please provide:

  • Order number
  • Email address used for the order
  • Product purchased
  • Description of the issue

Providing complete information helps us review and resolve requests more quickly.

11. Policy Updates

VelmorianBridge reserves the right to update or modify this Policy from time to time.

Any updates will be published on this page and become effective upon publication unless otherwise stated.

12. Contact Information

Gijomo Pte Ltd
Operating Brand: VelmorianBridge

Email: cs@velmorianbridge.com

For questions regarding refunds, cancellations, or orders, please contact our support team through the email address above.

By placing an order through VelmorianBridge, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.